We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Thunderbird is deleting my emails

  • 5 replies
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė marcoago

marcoago
marcoago
more options

Hello,

Thunderbird is deleting old emails from my folders. Using IMAP and Thunderbird 31.4.0. In the synchronizations I have "don't delete any message" for every folder. I reinstall Thunderbird several times. I deleted my account and made a new one. I was using my university server and then I switched to Gmail but still I have the same issue. The emails are deleted randomly. They can be either 10 days or 30 days old. This is occurring for one year. Any idea? Cheers, Marco

Hello, Thunderbird is deleting old emails from my folders. Using IMAP and Thunderbird 31.4.0. In the synchronizations I have "don't delete any message" for every folder. I reinstall Thunderbird several times. I deleted my account and made a new one. I was using my university server and then I switched to Gmail but still I have the same issue. The emails are deleted randomly. They can be either 10 days or 30 days old. This is occurring for one year. Any idea? Cheers, Marco

All Replies (5)

christ1
christ1
  • Top 25 Contributor
more options

http://kb.mozillazine.org/Disappearing_mail

marcoago
marcoago Klausimą uždavęs asmuo
more options

I saw that link a year ago. Not very helpful in my case.

christ1
christ1
  • Top 25 Contributor
more options
Not very helpful in my case.

Did you go through all the steps mentioned in the article? What did you find?

marcoago
marcoago Klausimą uždavęs asmuo
more options

If this link is the best help I can have, I will find an alternative to Thunderbird (unfortunately).

marcoago
marcoago Klausimą uždavęs asmuo
more options

The problem for this case I think is gmail that deletes 30 days old emails. I could fix it by using the option "when i delete a message move it to this folder" different from trash. But here i think TB has a bug. I will create another question for the forum for this specific issue.