This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I get rid of 2nd tab which opens when I open Mozilla

  • 2 replies
  • 2 have this problem
  • 2 views
  • Paskiausią atsakymą parašė 0wl1944

more options

When I open Mozilla a 2nd tab comeso n the top with the ?URL chrome://ntsd-b/content/newtab/newtab.html

When I open Mozilla a 2nd tab comeso n the top with the ?URL chrome://ntsd-b/content/newtab/newtab.html

Chosen solution

hello, you have various suspicious and probably malicious addons present, which likely cause this issue. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Skaityti atsakymą kartu su kontekstu 👍 2

All Replies (2)

more options

Chosen Solution

hello, you have various suspicious and probably malicious addons present, which likely cause this issue. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

more options

The refreshing Firefox seemed to work. When I checked back there were obviously some addons which shouldn't have been there - i was not aware that they shouldn't be there - but rfefreshing removed them. I had already done the malwarebytes scan. Thank you very much.