This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

I have a desktop and a laptop. When I change a bookmark on one, it does not change on the other even though i am logged into sync

  • 3 replies
  • 1 has this problem
  • 9 views
  • Paskiausią atsakymą parašė mbmd

mbmd
mbmd
more options

I have a desktop and a laptop. When I change a bookmark on one, it does not change on the other even though i am logged into sync.

Isn't that what sync is supposed to do?

I have a desktop and a laptop. When I change a bookmark on one, it does not change on the other even though i am logged into sync. Isn't that what sync is supposed to do?

Chosen solution

Most likely one of the two computers has a corrupt data which is not allowing the Sync to complete.

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (3)

Mark Schmidt
Mark Schmidt
more options

Chosen Solution

Most likely one of the two computers has a corrupt data which is not allowing the Sync to complete.

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the about:sync-log page via the location/address bar to see if there are error logs available that show a problem with syncing the bookmarks.

mbmd
mbmd Klausimą uždavęs asmuo
more options

Thanks. I refreshed Firefox on both computers, and it seems to be working now.