This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Sync failed and corrupted server-side data - why?

  • 5 replies
  • 1 has this problem
  • 6 views
  • Paskiausią atsakymą parašė guigs

polkabike
polkabike
more options

Ive installed firefox on my laptop, logged into sync and figured it would update my firefox with everything the one on my home computer has, since i chose to sync everything, both on the home computer, and on the laptop. However, nothing synced. Nothing at all. When i try to restore bookmarks manually, it offers only the stock bookmarks which it just synced to the server. There was no return-sync occurring. Now i'm worried that the rotten thing not only failed at return-syncing, but corrupted and replaced the remote-stored sync with the stock state of the laptop firefox. I see no fault on my part as for why this happened.

Ive installed firefox on my laptop, logged into sync and figured it would update my firefox with everything the one on my home computer has, since i chose to sync everything, both on the home computer, and on the laptop. However, nothing synced. Nothing at all. When i try to restore bookmarks manually, it offers only the stock bookmarks which it just synced to the server. There was no return-sync occurring. Now i'm worried that the rotten thing not only failed at return-syncing, but corrupted and replaced the remote-stored sync with the stock state of the laptop firefox. I see no fault on my part as for why this happened.

All Replies (5)

guigs
guigs
more options

Is there a backup of bookmarks from the original computer, I have not been able to see bookmark backups sync with the Firefox sync services.

However yes, this is possible when a file in the profile becomes corrupt, are any of the former bookmarks moved to "Unsorted Bookmarks"?

polkabike
polkabike Klausimą uždavęs asmuo
more options

Thankfully, it hasn't corrupted the home computer bookmarks. However, it did add the stock bookmarks it synced from the laptop firefox to the home computer firefox. I couldn't even guess why it won't update the laptop firefox with the home computer firefox state.

guigs
guigs
more options

Ah, this is because the two profiles will merge when attached the account.

polkabike
polkabike Klausimą uždavęs asmuo
more options

Fair enough, but the problem is that the profile of the Firefox on the home computer doesn't merge with the profile of the firefox on the laptop. As i've stated in my opening post.

guigs
guigs
more options

My apologies I forgot to touch on this:

  1. Make sure both computers are on the same version of Firefox Sync (connected at accounts.firefox.com)
  2. Make sure that cookies are accepted from the url above as well.
  3. Make sure that this preference is selected in the list of what to sync found [about:preferences#sync]
  4. To troubleshoot, on both computers select Tools > Sync Now and take a break while the sync process starts