Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Out of the blue I am no longer receiving emails. They are there on the Charter site, but do not arrive at Thunderbird. I appear to be able to send emails.ils,

  • 2 replies
  • 3 have this problem
  • 1 view
  • Paskiausią atsakymą parašė barthian

more options

All of a sudden, having made no changes, I cannot receive emails via Thunderbird. It appears that I can send them, but not receive them. I can see that they have arrived on the Charter site, but are not arriving at my Thunderbird account.

All of a sudden, having made no changes, I cannot receive emails via Thunderbird. It appears that I can send them, but not receive them. I can see that they have arrived on the Charter site, but are not arriving at my Thunderbird account.

All Replies (2)

more options

Have your followed the instructions in this article? https://support.mozilla.org/en-US/kb/cannot-receive-messages

more options

Thanks for your input. I appreciate you taking the time. It turns out the problem resolved itself when I re-booted the computer.