This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

When I send pdfs by email, my customers often tell me they cannot open them

  • 1 reply
  • 1 has this problem
  • 6 views
  • Paskiausią atsakymą parašė Toad-Hall

Capp
Capp
more options

Hi, I use Thunderbird 38.2.0 and Windows 7 to send emails and recently quite of few of my contacts are telling me they cannot open the pdf attachments I send. It seems like it is definitely with Thunderbird as I have tried sending the same attachment to the same contact via my webmail and the attachment can be opened without a problem.

If someone could suggest a fix for this I would really appreciate it.

Hi, I use Thunderbird 38.2.0 and Windows 7 to send emails and recently quite of few of my contacts are telling me they cannot open the pdf attachments I send. It seems like it is definitely with Thunderbird as I have tried sending the same attachment to the same contact via my webmail and the attachment can be opened without a problem. If someone could suggest a fix for this I would really appreciate it.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Do you scan outgoing mail ?

Most people will have an anti-virus/firewall product and by default they tend to scan incoming and outgoig mail. It is possible that the scanning could be causing a problem.

Suggest you disable the scanning of outgoing emails and retest sending a pdf attachment.