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Since istalling W10 64 bit unable to send attachments

  • 4 replies
  • 1 has this problem
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  • Paskiausią atsakymą parašė Matt

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Problems since Win10 64 bit upgrade. Major is when I try to send email with attachment of 2-3 mb (even as small as 640kb) the connect works, then the blue line instantly goes straight across, indicating email 100%sent, but system stalls, eventually times out and I get a message saying "failed". It used take a few seconds for the " being sent" blue line to reach 100%. I try a few times with different attachment formats ( Jpeg, docx, pdf ) but get same result. I try sending to myself to see if some problem with other email account, but same result. However some considerable time later they go thru and I get a message from recipient complaining about 5 emails with same attachment. Having "message failed" and nothing appearing in "sent" file I have no way of knowing if it went. An hour of so later after receiving the recipient complaint they all appear in the "sent file". I have a reasonably high speed adsl2 connection. I tried to sign in to my mozilla support account and had to send my email address which I did. This was supposed to result in receiving an email for confirmation. I tried 3 times but no email received. Then I signed on for a question as a "guest " and got an email confirmation relating to that question????

Problems since Win10 64 bit upgrade. Major is when I try to send email with attachment of 2-3 mb (even as small as 640kb) the connect works, then the blue line instantly goes straight across, indicating email 100%sent, but system stalls, eventually times out and I get a message saying "failed". It used take a few seconds for the " being sent" blue line to reach 100%. I try a few times with different attachment formats ( Jpeg, docx, pdf ) but get same result. I try sending to myself to see if some problem with other email account, but same result. However some considerable time later they go thru and I get a message from recipient complaining about 5 emails with same attachment. Having "message failed" and nothing appearing in "sent" file I have no way of knowing if it went. An hour of so later after receiving the recipient complaint they all appear in the "sent file". I have a reasonably high speed adsl2 connection. I tried to sign in to my mozilla support account and had to send my email address which I did. This was supposed to result in receiving an email for confirmation. I tried 3 times but no email received. Then I signed on for a question as a "guest " and got an email confirmation relating to that question????

Chosen solution

sounds to me like you need to disable your anti virus from scanning mail..

What do you use?

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Chosen Solution

sounds to me like you need to disable your anti virus from scanning mail..

What do you use?

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Matt said

sounds to me like you need to disable your anti virus from scanning mail.. What do you use?
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Thanks Matt. I use G Data Internet Security. I turned off the email checking and no change. I turned off the G Data "monitor" and everything worked perfectly. I do not know what the "monitor" actually does, but obviously was the block to sending emails with attachments. Thanks heaps for your perception and efforts, Matt. Regards, Chris

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I think you best talk with the folk at gdata. While I know basically nothing about gdata, My guess is you have turned of your resident virus scanner, so if you get a virus it might be a week before you know it.