Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After upgrade to TBird 38.5.1 (Win7), all IMAP inbox subfolders are now missing and existing filters don't work anymore.

  • 2 replies
  • 2 have this problem
  • 4 views
  • Paskiausią atsakymą parašė christ1

more options

I've been using TBird for several years with this IMAP config. After latest update this morning, all subfolders for the IMAP server I use are suddenly gone. This was working correctly this morning prior to the upgrade.

Upon post-upgrade startup, TBird reported that existing filters were automatically disabled because there were no subfolders to copy the messages into.  The filters are still present, but are now disabled.
Attempting to re-create the subfolders manually result in nothing.  i.e., existing folders are missing, and new ones cannot be created.  No error messages at time of creation, just nothing shows up.  This may be a scan/display issue?
I've used these filters for years to handle LKML and fedora mailing lists, which are very chatty, so this is now really filling up my main mailbox.
This is the first time this particular issue has occurred.  I hope that somebody else sees this, reports it, and resolves it-

ron

I've been using TBird for several years with this IMAP config. After latest update this morning, all subfolders for the IMAP server I use are suddenly gone. This was working correctly this morning prior to the upgrade. Upon post-upgrade startup, TBird reported that existing filters were automatically disabled because there were no subfolders to copy the messages into. The filters are still present, but are now disabled. Attempting to re-create the subfolders manually result in nothing. i.e., existing folders are missing, and new ones cannot be created. No error messages at time of creation, just nothing shows up. This may be a scan/display issue? I've used these filters for years to handle LKML and fedora mailing lists, which are very chatty, so this is now really filling up my main mailbox. This is the first time this particular issue has occurred. I hope that somebody else sees this, reports it, and resolves it- ron

All Replies (2)

more options

Self-reply to thread.

I noticed that trying to re-create a previously-existing folder on the IMAP server simply does nothing, but creating new folders with new names succeeds.
This seems to suggest a TBird problem in recognizing and displaying folders that were created (and still exist on the IMAp server) by earlier version of TBird.