This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

thunderbird will not recognise my e mail settings when setting up imap

  • 5 replies
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė christ1

vkelly
vkelly
more options

I already have an email account set up but need to change it from POP to IMAP as my server says this is why I do not receive emails on my i phone. I enter details (e mail address and password) then on next page, above all the server hist name etc info is the message " !thunderbird failed to find settings for your e mail account"

I already have an email account set up but need to change it from POP to IMAP as my server says this is why I do not receive emails on my i phone. I enter details (e mail address and password) then on next page, above all the server hist name etc info is the message " !thunderbird failed to find settings for your e mail account"

All Replies (5)

christ1
christ1
  • Top 25 Contributor
more options

If the new account wizard fails to automatically detect the correct server settings use Manual Setup instead. https://support.mozilla.org/en-US/kb/manual-account-configuration

Note, you'll need to obtain the correct settings from your email provider prior to setting up the account.

vkelly
vkelly Klausimą uždavęs asmuo
more options

Thanks, but I have settings and they appear on the page everything is automatically filled in .. do you think its because my account is a webmail account.. that is already set up and working fine on thunderbird?.. the only change will be imap instead of pop..

christ1
christ1
  • Top 25 Contributor
more options
I have settings and they appear on the page everything is automatically filled in

I'm not sure what you're trying to say. If everything would be correct you wouldn't get an error, would you?

do you think its because my account is a webmail account.

I have no idea what a 'webmail account' is. You do have an email account with an email provider. How you do access that account, i.e. via webmail or Thunderbird doesn't matter. It is still an email account.

that is already set up and working fine on thunderbird?

You cannot change an existing account. So you need to set up the account as IMAP account in parallel to the existing POP account. http://kb.mozillazine.org/Convert_a_POP_account_to_a_IMAP_account

vkelly
vkelly Klausimą uždavęs asmuo
more options

Thanks for the information - so it seems I can't open an imap email with the same email address as the current POP one? As I have followed the instructions to set up account using the existing email address.. which is when on the next page I get the error message? I have now tried putting in the server details which I used for my phone imap email and clicked retest, but still same error message is there!

christ1
christ1
  • Top 25 Contributor
more options

I can only repeat what was said before. https://support.mozilla.org/en-US/questions/1105502#answer-833193