This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

mozilla won't open- crashes

  • 8 replies
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė FredMcD

more options

mozilla has been working for years on this computer yesterday i got a message from my godaddy acct that java script is disabled and it cant open. It was enabled. I uninstalled and reinstalled Java and mozilla several times trying to fix the problem. no help.

today mozilla will not open- crashes before opening. I have uninstall and reinstalled, restarted computer multiple times. Did a clean install, created a new profile (firefox did open one time after a restart- with new profile, but then crashed again)

i can not get into safe mode.

please help


mozilla has been working for years on this computer yesterday i got a message from my godaddy acct that java script is disabled and it cant open. It was enabled. I uninstalled and reinstalled Java and mozilla several times trying to fix the problem. no help. today mozilla will not open- crashes before opening. I have uninstall and reinstalled, restarted computer multiple times. Did a clean install, created a new profile (firefox did open one time after a restart- with new profile, but then crashed again) i can not get into safe mode. please help

All Replies (8)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

I can not open a page to get to address bar, but this is the details from the crash report:



AvailablePageFile: 1596076032

AvailablePhysicalMemory: 912728064

AvailableVirtualMemory: 4024737792

BIOS_Manufacturer: LENOVO

BlockedDllList:

BreakpadReserveAddress: 68616192

BreakpadReserveSize: 67108864

BuildID: 20160123151951

CrashTime: 1454761757

Email: xxxxxxxx@xxxxxxx.xxx

FramePoisonBase: 00000000f0de0000

FramePoisonSize: 65536

InstallTime: 1454632864

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}

ProductName: Firefox

ReleaseChannel: release

SafeMode: 0

SecondsSinceLastCrash: 67768

StartupTime: 1454761728

SystemMemoryUsePercentage: 78

Throttleable: 1

TotalPageFile: 5084504064

TotalPhysicalMemory: 4212088832

TotalVirtualMemory: 4294836224

URL:

User32BeforeBlocklist: 1

Vendor: Mozilla

Version: 44.0


Here are the crash reports: this is the first one when opened up: Crash ID: bp-4fe9e7e7-ef3b-4941-a997-6d9c82160205 Crash ID: bp-a3593e00-8e88-4c27-b3ad-b5f752160205 Crash ID: bp-455873da-2a98-47b7-84b3-7ed472160205 Crash ID: bp-87f7dbda-4162-4e1c-b0c4-c6def2160205 Crash ID: bp-8f48d1bd-5893-4774-900f-4ae762160205 Crash ID: bp-42c54639-7ca6-4afe-bb5d-4ffb42160205 Crash ID: bp-04583720-0ba6-432f-958a-878f62160205

Modified by cor-el

more options

Product Firefox Version 44.0 Build ID 20160123151951 Release Channel release OS Windows NT OS Version 6.3.9600

bp-a3593e00-8e88-4c27-b3ad-b5f752160205 bp-455873da-2a98-47b7-84b3-7ed472160205

Signature RtlpLowFragHeapAllocFromContext | RtlAllocateHeap . . . . .

WRusr.dll = Webroot SecureAnywhere ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 6.3.9600

bp-4fe9e7e7-ef3b-4941-a997-6d9c82160205

Signature RtlpIsDosDeviceName_Ustr | RtlGetFullPathName_Ustr

WRusr.dll = Webroot SecureAnywhere


Disable / update Webroot SecureAnywhere

more options

I don't understand your instructions- do you want me to update webroot?

I looked at it... I can't find a button with my account to manually do this. It is set to automacially update.

Please advise.

thank you

more options

I UNINSTALLED AND REINSTALLED WEBROOT

SAME PROBLEM

more options

I've called the big guys to help you. Good luck.

more options

I am still waiting for help. The problem has not changed.

thank you

more options

I sent another call. Sorry for the delay.