This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

It looks like my Firefox download is being diverted by Ask.com

  • 2 replies
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė James

Silverbullit
Silverbullit
more options

Every time I attempt to set up Firefox as a browser I get the following in the URL: http://home.tb.ask.com/index.jhtml?ptb=8DF4056F-F4B5-4B81-A81C-537CF1246C5D&n=781bdded&p2=^BNH^xdm379^YYA^us&si=transit-info-direct-US Down in the right hand corner of the display is: Mindspark, Inc. Getting rid of this is getting very frustrating. Does anyone have a proven permanent solution for resolving this situation? If I was more sophisticated I would consider nuking Mindspark.

Every time I attempt to set up Firefox as a browser I get the following in the URL: http://home.tb.ask.com/index.jhtml?ptb=8DF4056F-F4B5-4B81-A81C-537CF1246C5D&n=781bdded&p2=^BNH^xdm379^YYA^us&si=transit-info-direct-US Down in the right hand corner of the display is: Mindspark, Inc. Getting rid of this is getting very frustrating. Does anyone have a proven permanent solution for resolving this situation? If I was more sophisticated I would consider nuking Mindspark.

All Replies (2)

FredMcD
FredMcD
more options

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Remove ASK Anything. Now do the same in the computers Programs Folder.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

James
James
  • Moderator
  • Top 10 Contributor
more options

Also where are you trying to download Firefox from as Firefox from www.mozilla.org and www.mozilla.org/firefox/all/ is clean and does not get redirected anyway upon downloading.