This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird DELETES all messages when new ones arrive

  • 1 reply
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė amanchesterman

more options

When new emails arrive in my inbox, Thunderbird DELETES ALL of yesterday's messages, whether they have been read or not. I have gone through all settings options and indicated NO messages are to be deleted. They do not show up in junk or trash. NOTHING is saved unless I tuck it in to a folder. If I delete it, it is saved in the trash until I do a final delete. VERY frustrating and has gone on for months. I cannot trust Thunderbird on my laptop and only rely on my desktop, where the settings seem fine. I set the laptop with al the same options.

When new emails arrive in my inbox, Thunderbird DELETES ALL of yesterday's messages, whether they have been read or not. I have gone through all settings options and indicated NO messages are to be deleted. They do not show up in junk or trash. NOTHING is saved unless I tuck it in to a folder. If I delete it, it is saved in the trash until I do a final delete. VERY frustrating and has gone on for months. I cannot trust Thunderbird on my laptop and only rely on my desktop, where the settings seem fine. I set the laptop with al the same options.

All Replies (1)

more options

Various causes and remedies are covered here: http://kb.mozillazine.org/Disappearing_mail Have you tried compacting the Inbox? Repairing it?