This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

TB version 45 does not display any email messages!

  • 8 replies
  • 4 have this problem
  • 1 view
  • Paskiausią atsakymą parašė christ1

more options

I just updated to 45 and TB will not display any messages--it shows the Correspondents, Subject, Size, Date of each email but show nothing in the preview pane except "Loading" in the gray bar and "Forward this conversation..." where the body of the email would be. Help!

I just updated to 45 and TB will not display any messages--it shows the Correspondents, Subject, Size, Date of each email but show nothing in the preview pane except "Loading" in the gray bar and "Forward this conversation..." where the body of the email would be. Help!

All Replies (8)

more options
more options

I did as you directed above; ver. 45 will ONLY display any messages will ALL add-ons disabled: Conversations, Startup Master, and Lightening.

But then it DOES NOT show a Unified Inbox, only an Inbox below each email account.

Any ideas?

more options

Please confirm:

Did you start both, Windows and Thunderbird in safe mode as requested?

Or did you start Thunderbird only in safe mode?

more options

When I started BOTH in Safemode, TB displayed the messages. I went into Autoruns.exe and disabled two little programs that I have added in the last 2 months and rebooted. No help. It still won't display the messages, but it does run Lightening 4.7 now! The only add-ons I have in TB are Lightning, Start-up Master (added at least 6 weeks ago), and TB Conversations which was added 9+ months ago.

Does that help? I cannot run both in Safemode all the time, needless to say.

more options

Windows safe mode disables anti-virus software, which is most likely the culprit.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

more options

I have seen Conversations mentioned as causing problems with v45. Have you checked to see if you are on the lasted version of Conversations.

https://addons.mozilla.org/en-US/thunderbird/addon/gmail-conversation-view/

more options

Interestingly enough, with the update to 45.1.0 I no longer have the problem.

more options

Good. When version 45.1 fixed it, can you then mark the thread as 'Solved' please? Thank you.