This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Unable to find Mozilla Firefox under control panel to uninstall and have run uninstall manually from folder but Mozilla Firefox is not uninstalled

  • 2 replies
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė FredMcD

jnteo_1999
jnteo_1999
more options

I am having some slow responses with using Mozilla FireFox and want to uninstall this completely and re-install. However I am unable to find Mozilla FireFox under the control panel for uninstall program to do this. I have subsequently run the uninstall.exe from the Mozilla folder but on completion, the Mozilla Firefox icons and shortcuts are still there and can still be launched.

Please advise how can I uninstall this ?

Thank you Jasmine

I am having some slow responses with using Mozilla FireFox and want to uninstall this completely and re-install. However I am unable to find Mozilla FireFox under the control panel for uninstall program to do this. I have subsequently run the uninstall.exe from the Mozilla folder but on completion, the Mozilla Firefox icons and shortcuts are still there and can still be launched. Please advise how can I uninstall this ? Thank you Jasmine

All Replies (2)

FredMcD
FredMcD
more options

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them.

After rebooting the computer, run a registry scanner. If all goes well, remove the OLD folders when you are done.

FredMcD
FredMcD
more options

Sorry, before the above;

Start your Computer in safe mode.

Starting The Computer In Safe Mode;
Free Online Encyclopedia