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why does the get message button not get messages?

  • 3 replies
  • 2 have this problem
  • 1 view
  • Paskiausią atsakymą parašė amanchesterman

KCHern
KCHern
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The get messages button will not get messages. Nor will it get messages when I left click on the email account and then choose get messages from the pop up menu. The only way that I have found to get messages in to close thunderbird and then re-open it. Is this a know issue? and what is the fix? Thanks Kelly

The get messages button will not get messages. Nor will it get messages when I left click on the email account and then choose get messages from the pop up menu. The only way that I have found to get messages in to close thunderbird and then re-open it. Is this a know issue? and what is the fix? Thanks Kelly

All Replies (3)

amanchesterman
amanchesterman
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It's a known issue at present for people whose email is provided by a company called Charter: there have been several posts recently reporting this behaviour. A couple of months ago (if I remember correctly) there was a similar problem with a company called GoDaddy.

KCHern
KCHern Klausimą uždavęs asmuo
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Yes I have Charter. Is there a fix? Kelly

amanchesterman
amanchesterman
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I haven't seen a fix reported here. But posts reporting odd behaviour with Charter continue -- here's one from a few minutes ago: https://support.mozilla.org/en-US/questions/1122086