This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Trying to save passwords but the key symbol is not in the address line

  • 1 reply
  • 4 have this problem
  • 1 view
  • Paskiausią atsakymą parašė cor-el

phantasiaart
phantasiaart
more options

I used to be prompted to save a password but since a friend? cleaned up my computer, it lost all my passwords and when I try and save them the prompt no longer comes up. Also, it says to just click on the Key symbol but there isn't one. I even refreshed firefox but that didn't do anything

I used to be prompted to save a password but since a friend? cleaned up my computer, it lost all my passwords and when I try and save them the prompt no longer comes up. Also, it says to just click on the Key symbol but there isn't one. I even refreshed firefox but that didn't do anything

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is the Firefox Password Manager still enabled?

  • Options/Preferences -> Security: Logins: "Remember logins for sites"

Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window