This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Flash Games and Items Show Up As Black or Blank. Please help!

  • 6 replies
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė FredMcD

nocterum
nocterum
more options

So anytime I try to play online flash games, it shows up instead as black or blank and sometimes plays the audio, other times it doesn't. I have tried reinstalling flash and firefox as well as Turning off hardware acceleration.

Also, flash works fine on google chrome.

So anytime I try to play online flash games, it shows up instead as black or blank and sometimes plays the audio, other times it doesn't. I have tried reinstalling flash and firefox as well as Turning off hardware acceleration. Also, flash works fine on google chrome.

Modified by nocterum

All Replies (6)

Andrew
Andrew
  • Moderator
more options

Hi.

Is hardware acceleration disabled in the browser itself or with flash?

nocterum
nocterum Klausimą uždavęs asmuo
more options

Andrew said

Hi. Is hardware acceleration disabled in the browser itself or with flash?

I disabled it in the browswer itself. How would I disable it in flash?

nocterum
nocterum Klausimą uždavęs asmuo
more options

When I right click on a flash item to change the settings, it doesn't go to settings. It doesn't respond at all. But I can access global settings.

FredMcD
FredMcD
more options

Hello,

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

nocterum
nocterum Klausimą uždavęs asmuo
more options

FredMcD said

Hello, Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox). To disable hardware acceleration in Flash Player:
  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.
This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested. Does this solve the problem? Let us know.

This did not solve my problem. The only way flash will work in firefox is in safe mode. I tried disabling add ons and plugins but I can't seem to find the culprit.

FredMcD
FredMcD
more options

Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.