Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks, Favorites. Add-ons all disapeared when updated Firefox

  • 1 reply
  • 1 has this problem
  • 3 views
  • Paskiausią atsakymą parašė FredMcD

more options

I recently updated my version of Firefox upon restarting the browser all book marks were gone along with favorites and add-ons tried to do a refresh and they still are all missing

I recently updated my version of Firefox upon restarting the browser all book marks were gone along with favorites and add-ons tried to do a refresh and they still are all missing

All Replies (1)

more options

Let's try this first; To open the Bookmarks Manager, press the Alt or F10 key bring up the tool bar, and select Bookmarks. Hot key is <Control>(Mac=<Command>) <Shift> B.

Once the window is open, at the top of the page, press the button labeled Import and Backup. Select Restore. From the list, pick the file you want and click it.

The backups are stored in a jsonlz4 file named something like this; bookmarks-2016-06-29_1424_enD1GTHya0JmicnYWg4V4g==.jsonlz4 In this example; 2016-06-29 = date created, 1424 = number of entries.