This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

I cannot upgrade from 50.0 to 50.0.2

  • 5 replies
  • 10 have this problem
  • 3 views
  • Paskiausią atsakymą parašė gwilki

gwilki
gwilki
more options

When I go to "help", "about Firefox", it shows that I am running version 50.0. when I click "check for updates", it returns "update to 50.0.2". Clicking that shows that it is downloading that version. When the download it complete, I click "restart Firefox to install update". Firefox closes and restarts, but checking "about firefox" shows that I am still running 50.0. I can click "check for updates" again and it shows that 50.0.2 is available for download.

I am running windows 7 64bit.

When I go to "help", "about Firefox", it shows that I am running version 50.0. when I click "check for updates", it returns "update to 50.0.2". Clicking that shows that it is downloading that version. When the download it complete, I click "restart Firefox to install update". Firefox closes and restarts, but checking "about firefox" shows that I am still running 50.0. I can click "check for updates" again and it shows that 50.0.2 is available for download. I am running windows 7 64bit.

Chosen solution

I got the update to work. I re-started in safe mode, then tried the update. It did go to 50.0.2. I am back in normal mode now and it shows that i am running the newest version.

Skaityti atsakymą kartu su kontekstu 👍 3

All Replies (5)

ideato
ideato
more options

Hello gwilki, please check what version do you have if you type in address bar

  • about:

thank you

gwilki
gwilki Klausimą uždavęs asmuo
more options

50.0, Ideato.

Grant

gwilki
gwilki Klausimą uždavęs asmuo
more options

Chosen Solution

I got the update to work. I re-started in safe mode, then tried the update. It did go to 50.0.2. I am back in normal mode now and it shows that i am running the newest version.

FredMcD
FredMcD
more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

gwilki
gwilki Klausimą uždavęs asmuo
more options

Tks, Fred. Done.

g