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Why can't I play Amazon Music using Firefox 50.0.2?

  • 3 replies
  • 1 has this problem
  • 4 views
  • Paskiausią atsakymą parašė philipp

Robert1655
Robert1655
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As early as last week I was able to go to Amazon Music using Firefox and stream music all day long now I receive the following"

Your connection is not secure

The owner of music.amazon.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

As early as last week I was able to go to Amazon Music using Firefox and stream music all day long now I receive the following" Your connection is not secure The owner of music.amazon.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate. Learn more… Report errors like this to help Mozilla identify and block malicious sites

All Replies (3)

philipp
philipp
  • Moderator
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hello, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a solution depends on the individual circumstances:

  • what is the error code shown when you click on advanced on that error page?
  • please also give us more information about the error by clicking on the error code, copying the text to the clipboard and then pasting it here into a reply in the forum.

thank you!

Robert1655
Robert1655 Klausimą uždavęs asmuo
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The error code is music.amazon.com uses an invalid security certificate. The certificate is not trusted because it is self-signed. The certificate is not valid for the name music.amazon.com. Error code: SEC_ERROR_UNKNOWN_ISSUER

https://music.amazon.com/home?do=play&stationKey=A606C9AOH326V

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: true HTTP Public Key Pinning: false

Certificate chain:

BEGIN CERTIFICATE-----

MIIC5jCCAc6gAwIBAgII32ODst7+UewwDQYJKoZIhvcNAQEFBQAwMzEZMBcGA1UE AwwQRkctNUtCM0UxMTcwMDE0MzEWMBQGA1UECgwNRm9ydGluZXQgTHRkLjAeFw0x NTEwMjUwNjUxNThaFw0yNTEwMjUwNjUxNThaMDMxGTAXBgNVBAMMEEZHLTVLQjNF MTE3MDAxNDMxFjAUBgNVBAoMDUZvcnRpbmV0IEx0ZC4wggEiMA0GCSqGSIb3DQEB AQUAA4IBDwAwggEKAoIBAQDieZi0T+CwCeBzmMWO5eDPGA9MULAnTUAYmTtLsu03 +YIrToBSpyS3XYSpRauq5HmHKQZFu6sGKzkptzry/OoaLatHK/33j/gxnYhy1cEL iTeJhVouQj7NeLSpACvFyYsGC/iabEsTdgqgXGgoIxUODkwvTtrVbGbpRvFBnujj zgn+P7O+dxn5qU54/WhkyGNrf1KN8+vxFbcmAZcYEz4tVd88OKr9jZ7we2AuMw3L 28Ez3NlZwjKYysXVYO3s3CfpgZLY6KuRt4OR4BwZK6w7V986nqdweh3LDLJUOreE i5h67NDHIm3M4mMA3WY1XT0yIsfApDYTZj1CeQbtVT+JAgMBAAEwDQYJKoZIhvcN AQEFBQADggEBAA4L9JmYXhq+4we0FcHtnTJN7ZAcPRc9N/X3L7CZdTVuOF+hQdMJ wVdzeLBhovsfMoLxdqfYiKnOTVr68EYs4HOFA6cBJpd1iUqFTICgTA7qzF0RChRP 48hFl3EMVgBtg0diqqtcaxnFXOwCpHaEN9uhw7qdITalaflEoqQYN7XwwJHwH9m/ PogYRwvjWa6gF2rkmBye9GNwC3CSbIuXWU5cHg/vClRDRa8ywJ9NdKIx5EJD5V1M LSfTwgbBy29susa+ieTUjoJ4gpVykCfTBAHAEV/iQrP5fjBxlgUUYyeBVzjJMcp5 8c8ySDuFj5uLkEFB7WLNEsq5+/PNvhkZitU=

END CERTIFICATE-----
philipp
philipp
  • Moderator
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thanks. so it appears that secure connections get intercepted and monitored in your network environment by using a certificate that is unknown and therefore untrusted by firefox.

you could try if the following steps can address the issue: enter about:config into the firefox address bar (confirm the info message in case it shows up). right-click somewhere on the page to create a new boolean preference - name it security.enterprise_roots.enabled and set its value to false. then restart firefox.

otherwise if this didn't help either you should get in contact with your it department about how to best resolve that...