This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Mark as not junk doesn't work

  • 1 reply
  • 8 have this problem
  • 10 views
  • Paskiausią atsakymą parašė Zenos

fulvie
fulvie
more options

Hi,

I have a mail from a legitimate sender that is marked as junk. I tried disabling adaptive filtering, adding the sender to my personal address book, I clicked *thousands* times on the flame to convert the mail from junk to legitimate, but after a few minutes the mail is marked as junk again! I checked the settings in my mail server and the mail is not marked as junk, so the problem is related to thunderbird. I don't use any other mail applications.

Hi, I have a mail from a legitimate sender that is marked as junk. I tried disabling adaptive filtering, adding the sender to my personal address book, I clicked *thousands* times on the flame to convert the mail from junk to legitimate, but after a few minutes the mail is marked as junk again! I checked the settings in my mail server and the mail is not marked as junk, so the problem is related to thunderbird. I don't use any other mail applications.

Chosen solution

Move it to your Inbox in Local Folders then mark it as Not Junk. If it stays good, then it is your email provider's server doing the damage, despite appearances. Go to their website to see if they allow you to exert any influence over the workings of their spam classifier.

Thunderbird's Junk Controls pay no attention to the sender, as this is invariably spoofed (falsified) in spam messages.

You might be able to reduce the number of times this happens with a Thunderbird filter that moves the message to a safe folder, but it's always going to be a race between Thunderbird and the email server and so can't be guaranteed to always work. You need to fix this at source, i.e. on your provider's server. A filter running on the server might be more effective than those in Thunderbird that can only be applied after download. But the real fix it to whitelist this sender at the server and effectively prevent the misclassification.

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (1)

Zenos
Zenos
more options

Chosen Solution

Move it to your Inbox in Local Folders then mark it as Not Junk. If it stays good, then it is your email provider's server doing the damage, despite appearances. Go to their website to see if they allow you to exert any influence over the workings of their spam classifier.

Thunderbird's Junk Controls pay no attention to the sender, as this is invariably spoofed (falsified) in spam messages.

You might be able to reduce the number of times this happens with a Thunderbird filter that moves the message to a safe folder, but it's always going to be a race between Thunderbird and the email server and so can't be guaranteed to always work. You need to fix this at source, i.e. on your provider's server. A filter running on the server might be more effective than those in Thunderbird that can only be applied after download. But the real fix it to whitelist this sender at the server and effectively prevent the misclassification.

Modified by Zenos