Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

On any firefox restart, all tabs crash individually, firefox refresh fixes issue everytime

  • 4 replies
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė tall.brian

tall.brian
tall.brian
more options

I am running Firefox 51.0.1 (32-bit) on Windows 7 Professional SP1.

I had been running previous versions of firefox with no issue. (I do not know the old version but I think next most recent) I recently updated Firefox to Firefox 51.0.1 and now have this issue. (Started happening right immediately after upgrade)

Every time I close and reopen firefox, all tabs crash individually (with message "Bad news first: This tab has crashed"). If I refresh the pages individually they continue to give the error. If I refresh firefox from the troubleshooting information page the crashes are resolved, things work as normal! If I then close and reopen firefox I get the tab crashing again :(. If I then "refresh" firefox everything is OK again. If I open a second window or multiple tabs when things are working, the additional windows and tabs also work. Only have issue if I close and reopen firefox.

I uninstalled firefox and reinstalled and issue persists. I deleted my profile directory and issue persists.

After the uninstall / reinstall and profile removal I did not load any plugins or even reload bookmarks from old profile, and bad behavior still persisted.

Please let me know any suggestions to resolve my issue. Thanks for the help and the great work on Firefox!

I am running Firefox 51.0.1 (32-bit) on Windows 7 Professional SP1. I had been running previous versions of firefox with no issue. (I do not know the old version but I think next most recent) I recently updated Firefox to Firefox 51.0.1 and now have this issue. (Started happening right immediately after upgrade) Every time I close and reopen firefox, all tabs crash individually (with message "Bad news first: This tab has crashed"). If I refresh the pages individually they continue to give the error. If I refresh firefox from the troubleshooting information page the crashes are resolved, things work as normal! If I then close and reopen firefox I get the tab crashing again :(. If I then "refresh" firefox everything is OK again. If I open a second window or multiple tabs when things are working, the additional windows and tabs also work. Only have issue if I close and reopen firefox. I uninstalled firefox and reinstalled and issue persists. I deleted my profile directory and issue persists. After the uninstall / reinstall and profile removal I did not load any plugins or even reload bookmarks from old profile, and bad behavior still persisted. Please let me know any suggestions to resolve my issue. Thanks for the help and the great work on Firefox!

Chosen solution

just from the issues description it may be an issue with microsoft's Enhanced Mitigation Experience Toolkit (EMET). if you use it, please make sure that you have the latest version installed that is available on their homepage.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (4)

philipp
philipp
  • Moderator
more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

tall.brian
tall.brian Klausimą uždavęs asmuo
more options

Philipp,

Thanks for reaching out. I have gone through several cycles of closing firefox and restarting. Each time the tabs individually report that "This tab has crashed". When I go to the about:crashes page, it is blank and says "No Crash Reports have been submitted". So to be clear Firefox never seems to crash. The individual tabs crash. Can I get a crash report for the tabs somehow?

-Brian

philipp
philipp
  • Moderator
more options

Chosen Solution

just from the issues description it may be an issue with microsoft's Enhanced Mitigation Experience Toolkit (EMET). if you use it, please make sure that you have the latest version installed that is available on their homepage.

tall.brian
tall.brian Klausimą uždavęs asmuo
more options

Philipp,

I updated to the latest EMET, 5.52 (from 4.?), and this resolved the issue. Thank you very much for the help!

-Brian