This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

After firefox update, I lost all bookmark backups and history. Firefox Sync says everything is up to date

  • 3 replies
  • 2 have this problem
  • 2 views
  • Paskiausią atsakymą parašė FredMcD

DamianSavage
DamianSavage
more options

After a firefox update to version v56.0.1 (64bit) on windows. I could not restore my previous sesssion and I have no bookmarks.

I searched my profile folder : 

 > about:support > Profile Folder

=> .../User/xxx/AppData/Roaming/Mozilla/Firefox directory but there was only 1 new profile folder and no bookmarkbackups I also searched in .../User/xxx/AppData/local/Mozilla/Firefox

I logged into Firefox Sync and sync'd my browser but nothing was imported.

In the past I used xmarks and I recovered some bookmarks from there but they're more than 5 yrs old. I have firefox on my mobile phone and the bookmarks on the phone are correct, but I don't know how to transfer them to my desktop.

After a firefox update to version v56.0.1 (64bit) on windows. I could not restore my previous sesssion and I have no bookmarks. I searched my profile folder : > about:support > Profile Folder => .../User/xxx/AppData/Roaming/Mozilla/Firefox directory but there was only 1 new profile folder and no bookmarkbackups I also searched in .../User/xxx/AppData/local/Mozilla/Firefox I logged into Firefox Sync and sync'd my browser but nothing was imported. In the past I used xmarks and I recovered some bookmarks from there but they're more than 5 yrs old. I have firefox on my mobile phone and the bookmarks on the phone are correct, but I don't know how to transfer them to my desktop.

All Replies (3)

FredMcD
FredMcD
more options

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers before using sync again.

Close Firefox on your phone. Then send the bookmarks file to the computer. Many phones can be plugged into the computer to do this.

Place the file in a safe place. Now Copy that file to the Firefox profile with Firefox closed.

places.sqlite : History and Bookmarks.

After, test Firefox.

DamianSavage
DamianSavage Klausimą uždavęs asmuo
more options

Thanks Fred, yes I was worried about doing a firefox sync on my phone because I'm not sure in which direction the sync would go...

I can't find the related firefox directories on my phone i.e. bookmarks, sessionstore, profiles etc... On the phone there's a directory 

 - Android/data/org.mozilla.firefox

But inside there's just 2 empty subdirs 

 - files/Download
 - files/temp

Any idea how to locate the bookmarks from the phone? There's no option to export them unfortunately. If I go to the firefox about:support page there's no link to the profile folder on the phone.

On the desktop when logging into my firefox account is there anyway to see the log files, sync history, is anything backed up there maybe?

FredMcD
FredMcD
more options

Sorry, I do not know. I will call for more help.