This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot send emails from Word 2016 for Mac mail merge document

  • 1 reply
  • 3 have this problem
  • 9 views
  • Paskiausią atsakymą parašė Matt

more options

When I try to send merged document from Word 2016, I get this message: "Word was unable to mail your document. Please make sure your mail program is configured correctly and that you can send mail with it." Are IMAP (Thunderbird) apps incompatible with MAPI (Office) apps? If so, is there a conversion solution?

When I try to send merged document from Word 2016, I get this message: "Word was unable to mail your document. Please make sure your mail program is configured correctly and that you can send mail with it." Are IMAP (Thunderbird) apps incompatible with MAPI (Office) apps? If so, is there a conversion solution?

Chosen solution

Last I looked word was only able to mail via it's stable mate. Microsoft Outlook. For Thunderbird we use the mail merge add-on. https://addons.mozilla.org/en-US/thunderbird/addon/mail-merge/?src=search

Although other document editors such as LibreOffice can send mail without issue using your SMTP server.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (1)

more options

Chosen Solution

Last I looked word was only able to mail via it's stable mate. Microsoft Outlook. For Thunderbird we use the mail merge add-on. https://addons.mozilla.org/en-US/thunderbird/addon/mail-merge/?src=search

Although other document editors such as LibreOffice can send mail without issue using your SMTP server.