Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why do several websites not load completely with Firefox Quantum but load fine in Chrome?

more options

I'm using the latest version of Quantum (57.0.4 (64-bit)) on a Dell PC Laptop.

An example of a website that is not loading correctly = https://www.discovery.com/tv-shows/treasure-quest-snake-island/

Is this a compatibility issue with Quantum? Will it ever be fixed?

Thanks.

I'm using the latest version of Quantum (57.0.4 (64-bit)) on a Dell PC Laptop. An example of a website that is not loading correctly = https://www.discovery.com/tv-shows/treasure-quest-snake-island/ Is this a compatibility issue with Quantum? Will it ever be fixed? Thanks.

Chosen solution

narnia1826 said

Not sure what tracking protection does or doesn't do - strange that this is the cause.

Tracking Protection blocks content from servers associating with tracking you across different sites on the internet. Sometimes a website's features do not work unless you allow a little tracking. I guess staying in business is a higher priority for them than your privacy. ;-)

More information on this feature: What happened to Tracking Protection?.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (3)

more options

I have no issue with opening on either FF or Chrome. And I have FF57.0.4x64. Was your FF default loaded or did you change something after install?

more options

Even though I do not have any add-ons, I re-started in safe mode. Surprise! The website loaded fine. I restarted FF and it no longer worked. I then turned off tracking protection. Works like a charm now. Not sure what tracking protection does or doesn't do - strange that this is the cause.

more options

Chosen Solution

narnia1826 said

Not sure what tracking protection does or doesn't do - strange that this is the cause.

Tracking Protection blocks content from servers associating with tracking you across different sites on the internet. Sometimes a website's features do not work unless you allow a little tracking. I guess staying in business is a higher priority for them than your privacy. ;-)

More information on this feature: What happened to Tracking Protection?.