This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

None of the URL are opening Win 10[Blank Screen with only Menu Bar being Displayed ]

  • 4 replies
  • 1 has this problem
  • 141 views
  • Paskiausią atsakymą parašė FredMcD

parekhdeep
parekhdeep
more options

Hi Team,

After installation of latest update and restart of the system,

Issues: - (1)No Url are opening when clicking on Go/Enter command. (2) No new tabs are opening. (3) Firefox is not closing on clicking close icon on the top.(Right clicking on the Firefox icon (on Taskbar) closes it) (4) No welcome page as well.

Following changes i have tried, but it showed same blank screen :

(1) Uninstalling and installing latest version mentioned below : https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

(2) Installed degraded version 57.0.4 but the same issue.

(3) Tried starting with Safe mode for both installation but it did not work.

Let me know if you need any further information. Screenshot attached. Thanks.

Hi Team, After installation of latest update and restart of the system, Issues: - (1)No Url are opening when clicking on Go/Enter command. (2) No new tabs are opening. (3) Firefox is not closing on clicking close icon on the top.(Right clicking on the Firefox icon (on Taskbar) closes it) (4) No welcome page as well. Following changes i have tried, but it showed same blank screen : (1) Uninstalling and installing latest version mentioned below : https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer (2) Installed degraded version 57.0.4 but the same issue. (3) Tried starting with Safe mode for both installation but it did not work. Let me know if you need any further information. Screenshot attached. Thanks.
Pridėtos ekrano nuotraukos

Chosen solution

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (4)

WestEnd
WestEnd
more options

Did you also uninstall and delete the Mozilla folder and then reinstall?

FredMcD
FredMcD
more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

parekhdeep
parekhdeep Klausimą uždavęs asmuo
more options

@WestEnd - I did remove the folder after unistalling and then tried re-installing again.

@FredMcD - I don't have access currently as Admin to remove and re-add the program from trusted list.I tried enforcing latest policies of internet security software mcAfee, but that did not work.

However, I tried custom installation with different source directory (D: )and it somehow worked. The browser started working fine as of now.

Seems like internet policy are not allowing C: drive installation to work.Not sure.

Thanks both of you for your help.

FredMcD
FredMcD
more options

Chosen Solution

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.