This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I stop the blocking of adds when reviewing my Son's galery through my e-mail?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Paskiausią atsakymą parašė FredMcD

more options

My Son sends pictures to me to look at. They come through my e-mail in a gallery. Ads used to pop up after each set of five pictures but these pop ups suddenly stopped. Having these pop ups during the viewing helps my Son with points in his job. Now since the ads been blocked it does not help any. Can some one help in solving this situation? Thanks

My Son sends pictures to me to look at. They come through my e-mail in a gallery. Ads used to pop up after each set of five pictures but these pop ups suddenly stopped. Having these pop ups during the viewing helps my Son with points in his job. Now since the ads been blocked it does not help any. Can some one help in solving this situation? Thanks

All Replies (2)

more options

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Is it Firefox blocking these 'ads' or the website? Do you have another browser to test this?

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}