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have had a health check on my pc and now cant sign in to emails via thunderbird with old password.how do i get passed this

  • 5 replies
  • 1 has this problem
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  • Paskiausią atsakymą parašė Matt

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cant get passed the password stage - it wont accept my old password when signing into emails after having had a health check done on my PC

cant get passed the password stage - it wont accept my old password when signing into emails after having had a health check done on my PC

Chosen solution

wattokj said

So where do I find it to turn it on again?

Try using the support documentation Google supply https://support.google.com/accounts/answer/6010255?hl=en

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All Replies (5)

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Hello,

Who is your email provider? Have you attempted to sign in on their website to check if your login works?

Thanks

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My email provider is gmail but we use thunderbird to front the emails. If I go into gmail I can see the emails and also on my phone. But can't get past the password box in thunderbird

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health check on your PC, or a check of gmail security. That often results in the "allow less secure apps" setting being turned off at gmail resulting in Thunderbird being unable to login.

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So where do I find it to turn it on again?

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Chosen Solution

wattokj said

So where do I find it to turn it on again?

Try using the support documentation Google supply https://support.google.com/accounts/answer/6010255?hl=en