This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Not all bookmarks are syncing

  • 5 replies
  • 1 has this problem
  • 29 views
  • Paskiausią atsakymą parašė Standard8

cbp67
cbp67
more options

I have many, many bookmark - all the the toolbar folder. Most of them sync, but a few folders won't for some reason. "Sync now" seems to have no effect.

I used to use Xmarks, and Xmarks had a lot more control over syncing. You could force upload (overwrite server) and force download (overwrite local), for one thing - that could often be used to fix sync issues. You could also view your server bookmark list online (via web).

How can I troubleshoot this? Or how can I force a sync?

I have many, many bookmark - all the the toolbar folder. Most of them sync, but a few folders won't for some reason. "Sync now" seems to have no effect. I used to use Xmarks, and Xmarks had a lot more control over syncing. You could force upload (overwrite server) and force download (overwrite local), for one thing - that could often be used to fix sync issues. You could also view your server bookmark list online (via web). How can I troubleshoot this? Or how can I force a sync?

All Replies (5)

FredMcD
FredMcD
more options

I called for more help. Is Xmarks still on your system?

We need to look at the sync logs. Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large; Open a text / word program and load the file. Left click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your browser go to; https://pastebin.mozilla.org

Paste <Control> P the content of the file in the window. Note: On the bottom, choose to save the file 30 days.

Now press Send. The page will reload. Copy the new web address, and post it here.

cbp67
cbp67 Klausimą uždavęs asmuo
more options

The most recent log is short:

1529509735188 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1529509736848 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1529510266839 Sync.SyncScheduler DEBUG Woke from sleep. 1529510267062 Sync.SyncScheduler DEBUG Online, will sync in 2s. 1529510267064 Sync.SyncScheduler DEBUG Next sync in 2000 ms. (why=wake_notification) 1529510267067 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1529510269064 Sync.Service DEBUG User-Agent: Firefox/60.0.1 (Intel Mac OS X 10.13) FxSync/1.62.0.20180516032328.desktop 1529510269064 Sync.Service INFO Starting sync at 2018-06-20 11:57:49 in browser session mOoIJkz9HqWf 1529510269064 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1529510269067 Sync.Status INFO Resetting Status. 1529510269067 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1529510330153 Sync.Resource WARN GET request to https://sync-632-us-west-2.sync.services.mozilla.com/1.5/99251117/info/collections failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1529510330169 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1529510330169 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1529510330200 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1529510330227 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1529510330307 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1529510330312 Sync.ErrorHandler DEBUG Addons installed: 5 1529510330312 Sync.ErrorHandler DEBUG - Cisco WebEx Extension, version 1.0.15, id ciscowebexstart1@cisco.com 1529510330313 Sync.ErrorHandler DEBUG - Privacy Badger, version 2018.5.10, id jid1-MnnxcxisBPnSXQ@jetpack 1529510330313 Sync.ErrorHandler DEBUG - DuckDuckGo Privacy Essentials, version 2018.5.24, id jid1-ZAdIEUB7XOzOJw@jetpack 1529510330313 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.16.10, id uBlock0@raymondhill.net 1529510330315 Sync.ErrorHandler DEBUG - LastPass: Free Password Manager, version 4.13.1.10, id support@lastpass.com

cbp67
cbp67 Klausimą uždavęs asmuo
more options

No, I am not using Xmarks - deleted everything, at least I believe I did.

Standard8
Standard8
more options

Hi,

We've seen a few issues recently that were possibly caused by the use of Xmarks from a few years back.

The good news is that we've included some fixes in Firefox 61 that should resolve the issues. Firefox 61 is due for release next Tuesday (26th).

I would suggest waiting a few more days for it to come out, and then trying it. I think it should attempt to fix the issues at first start up.

If it doesn't improve everything straight away, try also going to Help -> Troubleshooting Information, and then find the "Places Database" section and selecting "Verify Integrity". It is useful to keep a copy of the output it produces, in case it doesn't solve everything straight away.

Either way, please let us know how it goes, I'm hoping the fixes will be enough.

Standard8
Standard8
more options

Hi, Firefox 61 is out now, so you should be able to get it. It will be worth updating on each end of your sync connection.