This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

List of certified sites are not updated in Android F.Fox and Focus

  • 2 replies
  • 2 have this problem
  • 1 view
  • Paskiausią atsakymą parašė JOHNPT

more options

Each time i try to open the site of my email provider with Android Firefox Focus, i get an error message as : "untraceable adress", in french "adresse introuvable". When i use basic Firefox for Android, for the same adress, i get on some tablet an advising message as : "this connexion is not certified", and for other android device i get the right page. I have verified the certification of the page "https://zimbra.free.fr". This certification is validated. So i wonder if the list of certified sites is correctly updated in Android Firefox and Firefox Focus. However i like so much FFFocus for its rapidity.

Each time i try to open the site of my email provider with Android Firefox Focus, i get an error message as : "untraceable adress", in french "adresse introuvable". When i use basic Firefox for Android, for the same adress, i get on some tablet an advising message as : "this connexion is not certified", and for other android device i get the right page. I have verified the certification of the page "https://zimbra.free.fr". This certification is validated. So i wonder if the list of certified sites is correctly updated in Android Firefox and Firefox Focus. However i like so much FFFocus for its rapidity.

Chosen solution

The site fails to include the intermediate chain that is required for fresh connections. The website owner would need to resolve this problem. The following links contains technical information about it https://www.ssllabs.com/ssltest/analyze.html?d=zimbra.free.fr&s=2a01%3ae0c%3a1%3a0%3a0%3a0%3a0%3a2&hideResults=on "Chain issues Incomplete"


If you have visited a site that contains the intermediate chain the connection will be cached for some browsers. This will make the issue intermittent or hard to reproduce without making a fresh profile.

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (2)

more options

Chosen Solution

The site fails to include the intermediate chain that is required for fresh connections. The website owner would need to resolve this problem. The following links contains technical information about it https://www.ssllabs.com/ssltest/analyze.html?d=zimbra.free.fr&s=2a01%3ae0c%3a1%3a0%3a0%3a0%3a0%3a2&hideResults=on "Chain issues Incomplete"


If you have visited a site that contains the intermediate chain the connection will be cached for some browsers. This will make the issue intermittent or hard to reproduce without making a fresh profile.

more options

Thank You very much for your documented answer. I will try to report this anomaly to the website owner, if its adress is reacheable... ;-)