Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Why Does Firefox Freeze When I Try to Log into my Lloyds Bank Online account.

  • 1 reply
  • 1 has this problem
  • 36 views
  • Paskiausią atsakymą parašė FredMcD

Bluemoontgh
Bluemoontgh
more options

In the last few days (not sure exactly when) I have been unable to log on to my online bank account. Firefox freezes so I can't put my password into the relevant box. Plus none of the 'buttons' on Firefox will operate - file, edit etc. I have version 60.5.2. Firefox works fine on all other websites. I have tried emptying cache and deleting browsing history. I can access the online site with other browsers. Any ideas on how I can use Firefox to access my account

Thanks

In the last few days (not sure exactly when) I have been unable to log on to my online bank account. Firefox freezes so I can't put my password into the relevant box. Plus none of the 'buttons' on Firefox will operate - file, edit etc. I have version 60.5.2. Firefox works fine on all other websites. I have tried emptying cache and deleting browsing history. I can access the online site with other browsers. Any ideas on how I can use Firefox to access my account Thanks

All Replies (1)

FredMcD
FredMcD
more options

Please provide a public link (no password) that we can check out. No Personal Information Please !

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}