This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Firefox from the Snap Store becomes unresponsive and closes uncleanly

  • 1 reply
  • 2 have this problem
  • 13 views
  • Paskiausią atsakymą parašė Mace2

rhysers07
rhysers07
more options

Fresh install of Ubuntu 19.10 with default install of Firefox frequently froze and closed without ending all processes, causing an error the next time I attempt to start Firefox. Uninstalling the snap version and installing through apt seems to have resolved the issue.

Fresh install of Ubuntu 19.10 with default install of Firefox frequently froze and closed without ending all processes, causing an error the next time I attempt to start Firefox. Uninstalling the snap version and installing through apt seems to have resolved the issue.

All Replies (1)

Mace2
Mace2
more options

I have a similar problem. I am running 18.04.2 LTS and I am interested in knowing when FF freezes is it occurring when viewing youtube?

I would recommend trying about:config then select and active the logging option to see if it displays any useful information.