Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not connect to my website on windows browser and android app

  • 3 replies
  • 1 has this problem
  • 14 views
  • Paskiausią atsakymą parašė FredMcD

more options

I have a new Wordpress website and I cannot access it via my Windows browser or Android app. I have to use Chrome or other browser to connect. Please allow access through Firefox to threadform.com

I have a new Wordpress website and I cannot access it via my Windows browser or Android app. I have to use Chrome or other browser to connect. Please allow access through Firefox to threadform.com

Chosen solution

I had no problem with the site.

Please explain the problem in detail. What happens? What is the exact error messages?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (3)

more options

Chosen Solution

I had no problem with the site.

Please explain the problem in detail. What happens? What is the exact error messages?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

more options

Thanks so much for your reply. We have sorted the certificates for the site and now it works on Firefox :-)

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.