This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

keep getting message about Avg and passwords. need to make it go away. I don't use their service for passwords.

  • 4 replies
  • 2 have this problem
  • 1 view
  • Paskiausią atsakymą parašė jskang

more options

NOTHING makes it go away permanently. stupid. I don't use AVG password service. I'm continually getting a really stupid message at the top of my firefox almost every day that I have to close, about their password service and an issue. it does NOT apply to me. closing it doesn't help, hitting Learn doesn't help, nor does the third option. fix this stupid thing!

NOTHING makes it go away permanently. stupid. I don't use AVG password service. I'm continually getting a really stupid message at the top of my firefox almost every day that I have to close, about their password service and an issue. it does NOT apply to me. closing it doesn't help, hitting Learn doesn't help, nor does the third option. fix this stupid thing!

Chosen solution

I was having this problem too. My options for survey settings was already unchecked. I had to check that option (opt-in to surveys) and then uncheck the option (opt-out of surveys). Once I did that, the notification message went away.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (4)

more options

Hi pghpghpgh, the AVG message was sent out a couple weeks ago using Heartbeat, which is the same mechanism used for occasional surveys. I guess you would give it zero stars at this point.

I have no idea why it is repeating for you. Perhaps it would help to disable studies. Please see this article for more information: About Studies.

more options

See:

Mozilla has created an extension to recover logins.json from a possibly numbered logins.json.corrupt file.

more options

I had to enable studies for that error they had recently. I have disabled it now, but this isn't about a study. this is a warning for users of AVG passwords, which I am not. just so sick of having the message at the top every few days over and over. I'll let you know if this solves it. I hope so!

more options

Chosen Solution

I was having this problem too. My options for survey settings was already unchecked. I had to check that option (opt-in to surveys) and then uncheck the option (opt-out of surveys). Once I did that, the notification message went away.

Modified by jskang