We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Send OTP via SMS instead app

  • 2 replies
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė Viet Vu

Viet Vu
Viet Vu
more options

I have enabled OTP for my account. Sadly it's used Google Authenticator and this app be removed from my phone.

Just wonder how can i do in this case ? Can we send OTP via SMS instead ( at least for this case )

Yes, i can use another account but it's not good option.

Any documents for verifying i can provide as well .

Thank you, Viet Vu

I have enabled OTP for my account. Sadly it's used Google Authenticator and this app be removed from my phone. Just wonder how can i do in this case ? Can we send OTP via SMS instead ( at least for this case ) Yes, i can use another account but it's not good option. Any documents for verifying i can provide as well . Thank you, Viet Vu

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Didn't you save the recovery codes?

Without an app or extension that generates the 6-digit TOTP code you won't be able to access this account and and you will have to create a new account with a different email address.

Viet Vu
Viet Vu Klausimą uždavęs asmuo
more options

Hi there No, i don't save any backup code ( i don't think it's safe - anyone can take that ). Yes i know i can create new account with different email but ... it's not happy. Because i want to use one email for crossing platform: Google / Apple / Firefox etc ...

If possible FF can help me "delete" my old account. It's fine for me. So i can re-use it . No data saved on that account at all.

Thank you, Viet Vu