This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 15 views
  • Paskiausią atsakymą parašė philipp

more options

Hello,somebody。My firefox browser crash in the afternoon, then I start firefox in safe mode, it still crashes, and after refreshing firefox, it still crashes. It still crashes after reinstallation. Crash report ID:bp-4014c990-3d6f-48b0-a355-4bd8f0190908

Hello,somebody。My firefox browser crash in the afternoon, then I start firefox in safe mode, it still crashes, and after refreshing firefox, it still crashes. It still crashes after reinstallation. Crash report ID:bp-4014c990-3d6f-48b0-a355-4bd8f0190908

Chosen solution

hi, this crash is unfortunately caused by a 3rd-party software on your system using a dll named adhook64.dll to meddle with firefox. there are few search results indicating as to what software in particular it might belong to, one result points towards something called "adbyby". you should look into that and possibly remove this software.

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (1)

more options

Chosen Solution

hi, this crash is unfortunately caused by a 3rd-party software on your system using a dll named adhook64.dll to meddle with firefox. there are few search results indicating as to what software in particular it might belong to, one result points towards something called "adbyby". you should look into that and possibly remove this software.