This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Unable to open Thunderbird message saved to a thumb drive.

  • 1 reply
  • 1 has this problem
  • 5 views
  • Paskiausią atsakymą parašė Toad-Hall

RaymondGreen
RaymondGreen
more options

A Thunderbird message I sent was saved by a recipient on a thumb drive. When the email opens, the email I want to read is an attachment. When the attachment is opened, the email opens without a message body and the attachment is the email. How do I open this attachment and see the message>

A Thunderbird message I sent was saved by a recipient on a thumb drive. When the email opens, the email I want to read is an attachment. When the attachment is opened, the email opens without a message body and the attachment is the email. How do I open this attachment and see the message>
Pridėtos ekrano nuotraukos

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

If the recipient is using eg: Outlook, then that would explain why the message was saved with a .msg extension. Thunderbird cannot read messages that are in an outlook format.

Create a copy of the saved file. Change the filename .msg extension to say .eml and then see if Thunderbird will open it correctly.