This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tbird downloads hundreds of messages from my Email account, but they never appear

  • 7 replies
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė sfhowes

more options

Tbird reports ~300+ Emails being downloaded from my Gmail account at a time, now amounting to thousands, but none of them appear in my Inbox or other folders. Last E,mail successfully received was on the 14th about 6:30pm. After that, nothing. This has only suddenly started happening on my netbook (Win10) within the past few days. The same thing happens with a totally new installation on my new PC. Accounts are POP3 to download messages and keep both on computer & server. This has worked OK for >5 years. I can't correct on netbook or continue with full installation on PC till this problem is resolved. Thanks — Lyndon

Tbird reports ~300+ Emails being downloaded from my Gmail account at a time, now amounting to thousands, but none of them appear in my Inbox or other folders. Last E,mail successfully received was on the 14th about 6:30pm. After that, nothing. This has only suddenly started happening on my netbook (Win10) within the past few days. The same thing happens with a totally new installation on my new PC. Accounts are POP3 to download messages and keep both on computer & server. This has worked OK for >5 years. I can't correct on netbook or continue with full installation on PC till this problem is resolved. Thanks — Lyndon

All Replies (7)

more options

Access the account on the gmail website, delete the Spam and Trash folders, then delete messages that arrived around the 14th when they stopped downloading to TB. The aim is to delete the corrupted message that is blocking the download of the newer messages.

https://support.mozilla.org/en-US/questions/1279488

Once you get this fixed, keep in mind that you can't download POP mail on multiple computers unless you enable 'recent mode' in gmail. IMAP is usually a better choice when an account is read from multiple devices.

more options

"Once you get this fixed, keep in mind that you can't download POP mail on multiple computers unless you enable 'recent mode' in gmail. "

I did have recent mode activated on netbook. In Email address I had recent:xxxxxx@gmail.com and it worked well for several years. Then suddenly Tbird started interpreting this as actual Email address and giving error. So I eliminated the "recent:" and started having the problem I've described.

So I guess the question is – why did Tbird suddenly start misinterpreting recent:xxxxxx@gmail.com?

more options

Can't say whether TB has changed how it handles recent mode or if Google has changed it. Their only advice is to remove the account and add it again. If you have TB 68.5, gmail POP accounts can use OAuth2 authentication.

more options

sfhowes said

Can't say whether TB has changed how it handles recent mode or if Google has changed it. Their only advice is to remove the account and add it again. If you have TB 68.5, gmail POP accounts can use OAuth2 authentication.

Both netbook & new PC have v. 68.5.0. What would OAuth2 authentication do for me? How to I specify it in account settings?

Also, wouldn't removing a pre-existing account destroy all folders and Enail history?

Thanks — Lyndon

more options

OAuth2 is under authentication method for the incoming and outgoing servers. It works independent of the 'less-secure apps' setting in gmail, app passwords and two-step-verification, so it makes it simpler to add the account to TB.

Before you remove an account, copy the mail to subfolders of Local Folders.

more options

sfhowes said

Can't say whether TB has changed how it handles recent mode or if Google has changed it. Their only advice is to remove the account and add it again. If you have TB 68.5, gmail POP accounts can use OAuth2 authentication.

Currently I have set up just a single Tbird account, my main account. Local Folders has been set to store contents in a folder Local on an external portable HDD. Inbox contents have been stored there also in a file Inbox Keep.

I need to remake the main account. This seems to mean deleting the current one and creating a new version of it with basically the same settings. Can the Tbird client exist temporarily with just the Local Folders account, until I create the new version of the main account?

To first delete the main account, it looks like I go into Account Settings, then Account Actions, and select Remove Account. Correct?

Then to create (i.e., remake) the main account, I would go into Account Settings, Account Actions, and select Add Mail Account. Correct?

Is this the correct procedure for remaking the account?

Thanks — Lyndon

more options

That's correct for remaking an account, but if you're not switching between POP and IMAP, just change the settings, then delete the passwords from Tools/Options/Security/Passwords/Saved Passwords, restart TB, and enter the password when prompted. With OAuth2 authentication, the regular account password is entered in the OAuth browser window (cookies must be enabled in TB Tools/Privacy).