firefox crashes all the time
Hello my firefox seems to crash a lot of times during the day. I am running the latest version but this happened with previous versions too. I have an ATI graphics card and have disabled hardware acceleration.
All Replies (9)
Can you submit a crash report or does only the tab crash ?
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
Hello and thanks for offering to help. Here's the latest crash reports
bp-f0a9f617-ca49-4f2e-aec5-657830200302 bp-2accdcd2-c775-4fa6-ab34-d11830200302 bp-135028e6-5b0e-40d8-89e0-a2fc20200302 bp-be54eca5-28e1-4638-a92d-5aa1c0200302 bp-7a27483b-623f-4a6a-a058-71b680200302
Modified by cor-el
bp-f0a9f617-ca49-4f2e-aec5-657830200302 bp-2accdcd2-c775-4fa6-ab34-d11830200302
Signature: OOM | small
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()
Crash Reason EXCEPTION_BREAKPOINT
System Memory Use Percentage 97
mbae.dll = Malwarebytes Anti-Exploit
ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-135028e6-5b0e-40d8-89e0-a2fc20200302 bp-be54eca5-28e1-4638-a92d-5aa1c0200302
Signature: OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | mozilla::gfx::SourceSurfaceRawData::GuaranteePersistance
MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()
Crash Reason EXCEPTION_BREAKPOINT
System Memory Use Percentage 98
mbae.dll = Malwarebytes Anti-Exploit
ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
This is for Sumo's Related Bugs 1604535 RESOLVED FIXED Crash in [@ OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | mozilla::gfx::SourceSurfaceRawData::GuaranteePersistance] +++++++++++++++++++++++++++++++++++++++++++++++++ bp-7a27483b-623f-4a6a-a058-71b680200302 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow
MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed not allocate new chunk during GC
Crash Reason EXCEPTION_BREAKPOINT
System Memory Use Percentage 91
mbae.dll = Malwarebytes Anti-Exploit
ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation
This is for Sumo's Related Bugs 1568057 RESOLVED DUPLICATE Crash in [@ OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow]
1505094 RESOLVED FIXED High proportion of out-of-memory crashes for users with Norton extensions
1472062 NEW --- [meta] OOM while evicting the nursery
1416276 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow
1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured
The reports are showing issues with the system memory, or lack of. But it also flagged some programs.
Update Malwarebytes. If the problem continues, disable it.
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
Mr. Fred thanks for offering to help, the Malware Bytes application I have installed for the last 2 days but FF was crashing before so I guess it could be to Norton software which I installed from the beginning.
I have also reduced the number of runnig processes from 8 to 4 and will also run a memtest to see how it goes.
Thanks for your help once more, FF hasnt crashed for about 2 hours now normally it crashes 15-20 times a days, I may need to upgrade to a x64 os soon.
Keep us posted.
The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available and Firefox crashes when trying to allocate memory.
You do not seem to have a lot of physical memory installed and the page file isn't very large as well (32 bit Windows 7).
Do you let Windows handle the size of the page file?
If that currently isn't the case then try to let Windows automatically manage the page file.
- Windows Control Panel -> System
Dear All,
After reducing the content process to 4 and disabling harware acceleration it seems that FF is still crashing a lot. The memtest diagnostic came out ok, but you are all right as the memory is concerned. I am running Windows 7 32 bit and out of 8 gb physical RAM installed only 3,21 gb is available so maybe this is causing the problem. What is strange though is that I also have installed another browser which never crashes.
I have also checked the memory page file and it seems it is handled by windows which should be the correct choice. I have latest Norton Internet Security installed, since it was mentioned that his may be causing the memory leaks, I will have this uninstalled completely and report back tomorrow. This is a work pc on which I am still forced to used a 32 bit o/s due to some old apps I used for my profession.