This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Firefox doesnt load webpages on Laptop

  • 1 reply
  • 1 has this problem
  • 5 views
  • Paskiausią atsakymą parašė FredMcD

dirk-bastiaan
dirk-bastiaan
more options

I have a completely fresh install of mozilla on my laptop *HP Elitebook 8470p*, it plain refuses to load webpages, and it seems to be the only browser to have this issue.

It has the following specs: a I5 3340M 8GB DDR3 RAM at 1300MHz Integrated graphics chip

Its running windows 10

Is this a case of the specs being utterly lacking or am I missing something.

I have a completely fresh install of mozilla on my laptop *HP Elitebook 8470p*, it plain refuses to load webpages, and it seems to be the only browser to have this issue. It has the following specs: a I5 3340M 8GB DDR3 RAM at 1300MHz Integrated graphics chip Its running windows 10 Is this a case of the specs being utterly lacking or am I missing something.

Chosen solution

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network.

[56+] Type about:preferences#general<enter> in the address bar. Look for Network.
+++++++++++++++++++++
Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try No Proxy. If there is a problem, then try System Proxy.

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (1)

FredMcD
FredMcD
more options

Chosen Solution

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network.

[56+] Type about:preferences#general<enter> in the address bar. Look for Network.
+++++++++++++++++++++
Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try No Proxy. If there is a problem, then try System Proxy.

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}