Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

IMAP not syncing

  • 1 reply
  • 1 has this problem
  • 8 views
  • Paskiausią atsakymą parašė Matt

PaStat
PaStat
more options

Two related problems. 1. Thunderbird has not downloaded emails in a few days. Problem is not the IMAP server,s as using gmail and comcast and neither working. Problem is specific to this one PC, as able to download on another PC with Thunderbird. Thunderbird's server settings are the same on the two PCs. No error messages. Do see a connecting to imap.comcast.com message briefly, but nothing happens. 2. Tried repair file at first, thinking the messages may actually be there. Thunderbird deleted the Inbox file! No where to be found. The msf file is still there but shows no emails. Am thinking this will get fixed once Thunderbird syncs with comcast. Right?

Two related problems. 1. Thunderbird has not downloaded emails in a few days. Problem is not the IMAP server,s as using gmail and comcast and neither working. Problem is specific to this one PC, as able to download on another PC with Thunderbird. Thunderbird's server settings are the same on the two PCs. No error messages. Do see a connecting to imap.comcast.com message briefly, but nothing happens. 2. Tried repair file at first, thinking the messages may actually be there. Thunderbird deleted the Inbox file! No where to be found. The msf file is still there but shows no emails. Am thinking this will get fixed once Thunderbird syncs with comcast. Right?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.