This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird No Longer Opens to Inbox - Unified Folders

  • 2 replies
  • 1 has this problem
  • 8 views
  • Paskiausią atsakymą parašė tjwalker

more options

Greetings, I recently updated to the latest version. It broke some of my add-ons that I HAVE to have. So I tried to downgrade to a previous version but the latest version did something to the profile file that could not be used in a previous version. Fortunately I had a night backup so restored the old profile.

The problem is (v. 78.4) is Thunderbird no longer opens to the Unified Folders Inbox - instead it opens to the top inbox listed under the unified inbox. So I think I'm looking at all my new mail - but actually only see new mail for that one inbox.

Previously, TB would open to the unified inbox. I have tried everything - recreated the unified folder, etc, etc.

Anyone have an idea on how I can get TB to open to the desired Inbox - Unified Folders?

Greetings, I recently updated to the latest version. It broke some of my add-ons that I HAVE to have. So I tried to downgrade to a previous version but the latest version did something to the profile file that could not be used in a previous version. Fortunately I had a night backup so restored the old profile. The problem is (v. 78.4) is Thunderbird no longer opens to the Unified Folders Inbox - instead it opens to the top inbox listed under the unified inbox. So I think I'm looking at all my new mail - but actually only see new mail for that one inbox. Previously, TB would open to the unified inbox. I have tried everything - recreated the unified folder, etc, etc. Anyone have an idea on how I can get TB to open to the desired Inbox - Unified Folders?
Pridėtos ekrano nuotraukos

All Replies (2)

more options

It opens to the Unified Inbox here, if it was open at last exit. Try repairing the Unified view by deleting the smart mailboxes folder and virtualfolders.dat from the profile:

http://kb.mozillazine.org/Unified_Folders_not_working

more options

Thanks for that info. For the time being I went back to TB 68.* because all my necessary add-ons still work. I used the -allow-downgrade command line to use the upgraded profile.

Funny, it opens to the inbox - unified folders under v.68. Once I see that my add-ons have been updated to work with 78 - I'll try it again.