This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

There is no ad-blocker. But Firefox says there is.

  • 4 replies
  • 2 have this problem
  • 114 views
  • Paskiausią atsakymą parašė pojoho7699

Shhhh......
Shhhh......
more options

I'm on Win10 With Firefox 83.0. I cleared my history yesterday, and now when I try to watch video on CBS.com, I get this message: “This video is unavailable because we were unable to load a message from our sponsors. If you are using ad-blocking software, please disable it and reload the page. Error Code: 111”. I have no ad-blocking software that I know of. Can anyone give me a clue on what to do?

I'm on Win10 With Firefox 83.0. I cleared my history yesterday, and now when I try to watch video on CBS.com, I get this message: “This video is unavailable because we were unable to load a message from our sponsors. If you are using ad-blocking software, please disable it and reload the page. Error Code: 111”. I have no ad-blocking software that I know of. Can anyone give me a clue on what to do?

Chosen solution

Try turning Enhanced tracking protection off. That prevents known tackers (frequently comes with ads) to load. That's not a good practice for privacy, if you still want to view that site, go ahead.

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (4)

pojoho7699
pojoho7699
more options

Chosen Solution

Try turning Enhanced tracking protection off. That prevents known tackers (frequently comes with ads) to load. That's not a good practice for privacy, if you still want to view that site, go ahead.

Shhhh......
Shhhh...... Klausimą uždavęs asmuo
more options

That did the trick. Thank you so much for your time. Have a super week.

KenE
KenE
more options

I'm trying to watch a tv programme on UK Channel 4 Catch-up and am prevented until I turn off ad blocking. I tried turning off Enhanced Tracking Protection and it made no difference. I just want to whitelist Channel 4's URL to unblock for this site only. Can't find how do I do it - I've been struggling unsuccessfully for 2 days with this.

pojoho7699
pojoho7699
more options

There is a manager exceptions option in protection settings.