Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Can on display any pages, including Firefox "log ins and password" or "options"

  • 4 replies
  • 1 has this problem
  • 8 views
  • Paskiausią atsakymą parašė atarlowski

atarlowski
atarlowski
more options

My Firefox ver 88 stopped working. It will not display any web pages whether I click on a bookmark (where nothing shows in the URL line) or if I type a page into the URL line. Just a completely blank page not messages. I've removed and reinstalled ver 88 and tried ver 87 but neither of them worked. Interestingly if I go to Help > More troubleshooting" the window does display the expected text.

My Firefox ver 88 stopped working. It will not display any web pages whether I click on a bookmark (where nothing shows in the URL line) or if I type a page into the URL line. Just a completely blank page not messages. I've removed and reinstalled ver 88 and tried ver 87 but neither of them worked. Interestingly if I go to Help > More troubleshooting" the window does display the expected text.
Pridėtos ekrano nuotraukos

Chosen solution

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (4)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

Is it Windows 10?

atarlowski
atarlowski Klausimą uždavęs asmuo
more options

Yes Windows 10

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

atarlowski
atarlowski Klausimą uždavęs asmuo
more options

Genius, I downloaded and installed the file; x64: vc_redist.x64.exe from this web page > 

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

and copied over my profile folder and all's good.

Thanks