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Trouble making online payments

  • 1 reply
  • 1 has this problem
  • 4 views
  • Paskiausią atsakymą parašė FredMcD

Steve
Steve
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When entering credit/debit card details something in the settings or addons is stopping the process and the purchase fails. I am still able to make payments with a different browser so it is a Firefox issue.

I am using a PC with Windows 10 and Defender security. Everything seemed to be ok until the latest version of Firefox but I suspect there might be a conflict between the browser security settings and the addons.

I have used Forget Me Not, Privacy Badger and Adblocker for a few months without any issues but I'm not sure now if it's not overkill.

Would be grateful for help regarding any known conflicts - I suspect I don't need Privacy Badger but I'm not sure about the Firefox tracking settings as well.

When entering credit/debit card details something in the settings or addons is stopping the process and the purchase fails. I am still able to make payments with a different browser so it is a Firefox issue. I am using a PC with Windows 10 and Defender security. Everything seemed to be ok until the latest version of Firefox but I suspect there might be a conflict between the browser security settings and the addons. I have used Forget Me Not, Privacy Badger and Adblocker for a few months without any issues but I'm not sure now if it's not overkill. Would be grateful for help regarding any known conflicts - I suspect I don't need Privacy Badger but I'm not sure about the Firefox tracking settings as well.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}