This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Settings Aren't Being Saved

  • 3 replies
  • 1 has this problem
  • 3 views
  • Paskiausią atsakymą parašė cor-el

more options

I'm having a continuing problem w/ my auto-fill preference for logins and passwords not being saved. The checked box for auto-fill logins and passwords doesn't stay checked. I ALREADY RESET FIREFOX, BUT THIS DIDN'T FIX THE PROBLEM. I don't want to reset again as I think it created problems with one of my accounts. Are there other solutions I can try?

I'm having a continuing problem w/ my auto-fill preference for logins and passwords not being saved. The checked box for auto-fill logins and passwords doesn't stay checked. I ALREADY RESET FIREFOX, BUT THIS DIDN'T FIX THE PROBLEM. I don't want to reset again as I think it created problems with one of my accounts. Are there other solutions I can try?

All Replies (3)

more options

What security software do you have?

If you use external cleanup software like CCleaner then check the settings for Firefox.

more options

Thank you. I use Norton 360, but the link you provided, while referring to Norton's Firefox Privacy Cleanup, provides no guidance as to what to do next. Do I disable it? How do I access the feature?

more options

You can try to disable this feature in Norton to see if that has effect and possibly contact Norton for support.