Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Unable to Access Prodigy eMail

  • 1 reply
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė FredMcD

pareider
pareider
more options

I am currently unable to access my Prodigy.net email thru the FireFox browser. I have cleared the cache and deleted cookies and am still unable to access https://mail.yahoo.com without being redirected to currently.com. Both AT & T and Yahoo indicated that this is a Firefox issue and I need to speak with Mozilla. Please provide a telephone number that I can speak with one of your representatives ASAP to resolve this issue.

Thank you for your prompt response.

Patricia Reider

I am currently unable to access my Prodigy.net email thru the FireFox browser. I have cleared the cache and deleted cookies and am still unable to access https://mail.yahoo.com without being redirected to currently.com. Both AT & T and Yahoo indicated that this is a Firefox issue and I need to speak with Mozilla. Please provide a telephone number that I can speak with one of your representatives ASAP to resolve this issue. Thank you for your prompt response. Patricia Reider

Chosen solution

Not Redirecting properly = cookies

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (1)

FredMcD
FredMcD
more options

Chosen Solution

Not Redirecting properly = cookies

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.