Firefox is crashing frequently
Firefox has been running fine for me for a long time but recently, like the last week or so, it has been crashing constantly. When I first boot up my computer, it will be fine for awhile and then it'll just crash. If I try to restart it then, it will either immediately crash or crash after a few seconds. sometimes it will hold together for a bit and then crash. I've had it crash when I've clicked to move to a new webpage, and I've had it crash when it is just idling on a webpage. I have already tried troubleshooting mode and it still crashed, so its not my extensions. Ive also tried to reinstall it and that has not helped either. Any help would be greatly appreciated.
Report ID: bp-befe5e87-aee5-421b-9f5e-d30780220128
Chosen solution
Please post all crash reports for the last few days. 5 - 7 reports.
Start Firefox using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
We have seen this issue a lot of late; You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads
You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.
Skaityti atsakymą kartu su kontekstu 👍 0All Replies (7)
Product Firefox Release Channel release Version 96.0.3 Build ID 20220126154723 (2022-01-26) Buildhub data OS Windows 10 OS Version 10.0.19042
bp-befe5e87-aee5-421b-9f5e-d30780220128 = Uptime 2 seconds Signature: NS_QuickSort | NS_QuickSort | NS_QuickSort | mozilla::PreferencesWriter::Write
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
Chosen Solution
Please post all crash reports for the last few days. 5 - 7 reports.
Start Firefox using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
We have seen this issue a lot of late; You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads
You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.
Crash ID: bp-d6e04dab-37f4-44aa-8c0d-cc6060220128 Crash ID: bp-bf902b85-0d49-4022-9dab-d72fd0220127 Crash ID: bp-c87867b6-2d6b-4547-9255-c9bff0220127 Crash ID: bp-1888837d-e2a8-4279-9e12-265e00220123 Crash ID: bp-6b802068-7c2c-4a53-8c5f-c148c0220122 Crash ID: bp-434ea251-eeca-48a8-9fb6-940480220122 Crash ID: bp-35915c74-64e5-4a8c-8806-2e7ab0220118 Crash ID: bp-1d91a970-03ec-4cae-9d56-b346f0220115
Those are the other crash id's that i have. Ill try to update visual studio aswell
bp-d6e04dab-37f4-44aa-8c0d-cc6060220128 = Uptime 3 seconds Signature: memcmp | nsTArray_Impl<T>::Compare<T> | NS_QuickSort | mozilla::PreferencesWriter::Write
Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE +++++++++++++++++++++++++++++++++++++++ bp-bf902b85-0d49-4022-9dab-d72fd0220127 = Uptime 0 seconds Signature: NS_QuickSort | NS_QuickSort | mozilla::PreferencesWriter::Write
Startup Crash True
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ +++++++++++++++++++++++++++++++++++++++ bp-c87867b6-2d6b-4547-9255-c9bff0220127 Signature: nsTArray_Impl<T>::Compare<T> | NS_QuickSort | NS_QuickSort | NS_QuickSort | mozilla::PreferencesWriter::Write
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ ++++++++++++++++++++++++++++++++++++++ bp-1888837d-e2a8-4279-9e12-265e00220123 Signature: NS_QuickSort | NS_QuickSort | NS_QuickSort | mozilla::PreferencesWriter::Write
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ +++++++++++++++++++++++++++++++++++++ bp-6b802068-7c2c-4a53-8c5f-c148c0220122 Signature: NS_QuickSort | NS_QuickSort | mozilla::PreferencesWriter::Write
Crash Reason EXCEPTION_PRIV_INSTRUCTION +++++++++++++++++++++++++++++++++++++ bp-434ea251-eeca-48a8-9fb6-940480220122 = Uptime 3 seconds Signature: nsTArray_Impl<T>::Compare<T> | NS_QuickSort | NS_QuickSort | mozilla::PreferencesWriter::Write
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
msctf.dll = Microsoft
Your crashes are all over the place. Sometimes this means there is a problem with the RAM.
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources
MemTest
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
Do you let Windows handle the page file or did you set a fixed size ?
Control Panel -> System -> Advanced -> Performance -> Settings
If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}
You can create a new profile as a quick test to see if your current profile is causing the problem.
See "Creating a profile":
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Ok, I wanted to give it a little bit of time to make sure that it was fixed, but updating visual studio through that link you posted seems to have solved my issue and I have not had another crash yet. If another crash happens, I'll update this thread. Thank you guys for the help all the same!