This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Password change on outlook and unable to update in Thunderbird

  • 2 replies
  • 1 has this problem
  • 72 views
  • Paskiausią atsakymą parašė TAB

TAB
TAB
more options

I had to change the password on my outlook account. Then changed the password in Thunderbird using this link reference: [https://support.mozilla.org/en-US/pro.../privacy-and-security-settings]

The exception to what i did was : Preference, Privacy/Security; Passwords; Saved Passwords; right clicked as instructed entering updated password which is saved. However, I continue to have difficulty with Thunderbird telling me to "Enter your password ....." Then I enter it and click the box for "Use password manager"

So I enter the password that I used in "Saved Passwords," however I get a pop up saying: "Login to server smtp.office365.com with user name ....@live.com failed"

I am not very good with all this and struggling. I greatly appreciate your assistance!

I had to change the password on my outlook account. Then changed the password in Thunderbird using this link reference: [[https://support.mozilla.org/en-US/products/thunderbird/privacy-and-security-settings]] The exception to what i did was : Preference, Privacy/Security; Passwords; Saved Passwords; right clicked as instructed entering updated password which is saved. However, I continue to have difficulty with Thunderbird telling me to "Enter your password ....." Then I enter it and click the box for "Use password manager" So I enter the password that I used in "Saved Passwords," however I get a pop up saying: "Login to server smtp.office365.com with user name ....@live.com failed" I am not very good with all this and struggling. I greatly appreciate your assistance!

Chosen solution

Thank you! It looks like I am now working!

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (2)

david
david
  • Top 10 Contributor
more options

I may not have a solution, but let's first confirm where you are. I infer that your email is NOT at @live.com. True? Please review all settings for the account: email account and password. Check at tools>account setting and also the SMTP setting (email id appears in both and password appears in SMTP setting), and also in Tools>preferences>general in saved passwords. Something to "possibly" change would be smtp server. I have an outlook account and my smtp server is outlook.office365.com

TAB
TAB Klausimą uždavęs asmuo
more options

Chosen Solution

Thank you! It looks like I am now working!