This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

changes since most recent firefox update

  • 4 replies
  • 1 has this problem
  • 6 views
  • Paskiausią atsakymą parašė FredMcD

more options

I cannot get century link email (I get century link) or MSN Outlook since this morning's firefox update. I can get gmail.

I cannot get century link email (I get century link) or MSN Outlook since this morning's firefox update. I can get gmail.

All Replies (4)

more options

It's working now,

more options

If the problem returns,

Please explain the problem in detail. What happens? What are the exact error messages?

more options

Nothing happens There were no error messages, just the little circle going around for hours.

more options

Is the internet working otherwise? Just the same, have your ISP test your service.


Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


A big issue of late is;

jscher2000 said

Could this be relevant? A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly: If you are still running an earlier release of Firefox, this would not be your issue.

bg07901 said

After consulting with WebRoot, they advised this was a known issue. The fix was to remove and reinstalled the WebRoot application.